shipping & returns
We are pleased to be able to offer UPS 2 -5 day service as our Standard Shipping method. This service guarantees delivery in 2 - 5 business days from the day your order ships, Monday to Friday (excluding Holidays).
If you need your items faster please select one of our Expedited shipping options.
Orders typically ship out within 2 business days. We ship Monday to Friday only.
We also offer Express shipping methods for when you need or want your package more quickly. You can choose to send your package next day air. Standard promises delivery between 3-5 pm, next day air promises delivery between 10:30 am-12:00 pm. All Express shipments are delivered on business days (Monday to Friday).
Duty & Customs
Please be aware of any customs/duty charges as well as any VAT or country specific taxes that may apply as these are the responsibility of the buyer and we have no control over these costs.
What is your return/exchange policy?
Everything is returnable and exchangeable within 10 business days from the day the order ships. Items must be unwashed, unworn, and undamaged to be accepted back. Anyone from our great Customer Service team will be happy to address any questions or concerns you may have. *Please note that characteristics in the silk or differing embroidery on items are not considered flaws. Our embroidery patterns are all-over designs and depending on how the item is cut for production the embroidery can vary, making every item unique! If you want to exchange them we will be happy to assist you, but it will be considered a regular exchange and exchange shipping will be charged.
How do I Exchange and make a return?
For Exchanges and returns, simply place a new order for any new items or sizes that you require (if thats the case), and then contact us so that we can send you a return Lebel to send back the unused items for a refund. That way you aren't waiting for us to receive your items back before getting the new items to you, in this case we won't be charging you the new shipping! Please Note: Any exchange shipping costs $18 USD are always the responsibility of the buyer unless a mistake was made on the order.
How soon will I get my refund?
Once the package is received and carefully inspected, it takes 5-10 business days for the refund to be processed. Depending on your bank, it can take an additional 2-3 business days to be reflected on your account. (In rare cases, you may see it on your next statement.) We will contact you by email once the refund has been applied as well. Please Note: $18 USD will be withheld from your refund total to cover original shipping charges if you received Free Shipping and then returned items, causing the total of items kept on that order to fall below $100 USD.